Terms of Service

Effective date: June 16, 2026
Last updated: June 16, 2026

These Terms of Service (“Terms”) govern your access to and use of the ZaneOps software, the website at zaneops.dev (the “Website”), and any commercial licenses you purchase (together, the “Services”). The Services are provided by Fredhel KISSIE, Entrepreneur Individuel (“EI”), trading under the commercial name “ZaneOps” (“we”, “us”, “our”), established in France.

By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. The software and its licenses

ZaneOps is an open-source, self-hosted platform. The software is made available under two distinct licenses depending on the component:

• Open-source core: the core of ZaneOps is licensed under the MIT License. You may use, copy, modify, and distribute it under that license’s terms.
• Commercial features (“EE”): code located in the ee/ directory is not open source. It is licensed separately under the ZaneOps Commercial License and may only be used in production with a valid, paid license for the applicable plan. You may, however, copy and modify it for development and testing purposes without a license. Refer to the LICENSE file in that directory for the governing terms.

The applicable license file always prevails over these Terms for questions about the software itself. These Terms cover your use of the Website and the commercial relationship when you purchase a license.

2. Self-hosting and your responsibilities

ZaneOps runs on infrastructure you control. Accordingly:

• You are solely responsible for installing, configuring, securing, operating, and backing up your ZaneOps instance.
• You are solely responsible for any data you, your team, or your end users place into or process through your instance, and for complying with all laws applicable to that data.
• We have no access to and no control over your self-hosted instance or the data within it, except for the limited, optional telemetry described in our Privacy Policy.

3. Commercial licenses

3.1 What a license grants

A commercial license grants you a non-exclusive, non-transferable right to enable and use the EE features in production, subject to the limits of your chosen plan (including any limits on users, seats, or instances) and for its term. It does not transfer ownership of any intellectual property.

3.2 License keys

License keys are issued to you personally or to your organization and must not be shared, resold, sublicensed, or published. Each key may be bound to a specific instance. You are responsible for keeping your key confidential.

3.3 Prohibited conduct

You may not, and may not help others to:

• circumvent, disable, bypass, or tamper with the license verification mechanism;
• enable or use EE features without a valid license;
• remove or alter copyright, license, or attribution notices;
• resell, redistribute, or sublicense the EE components.

Doing any of the above terminates your license automatically and may infringe our rights.

3.4 Payments, taxes, and renewals

Payments are processed by Stripe. Prices are stated exclusive of taxes unless noted; any applicable VAT is added at checkout and is your responsibility to pay. Subscription licenses renew automatically at the end of each term unless cancelled before renewal. You authorize us (via Stripe) to charge the applicable fees.

3.5 Refunds

You may request a full refund within 14 days of purchase if you are dissatisfied, provided the license has not been consumed that is, not installed or otherwise put to use by a consumer. Once a license has been activated and used, it is considered consumed and is no longer eligible for a refund. After 14 days, payments are non-refundable except where required by law. EU consumers: by purchasing and immediately receiving a license key, you may be asked to acknowledge that you waive the statutory 14-day withdrawal right for digital content supplied immediately. You may cancel your subscription license online by emailing us at: [email protected].

4. Acceptable use of the Website

When using the Website you agree not to disrupt or attempt to gain unauthorized access to it, scrape it abusively, or use it for any unlawful purpose.

5. Intellectual property and trademarks

The ZaneOps source code is owned by us and our contributors and licensed as described in Section 1. The “ZaneOps” name, logo, and brand are our property. The open-source license covers the code only and does not grant any right to use our trademarks, except for fair, descriptive reference to the project. You may not use our branding in a way that implies endorsement or affiliation without our written permission.

6. Disclaimer of warranties

THE SERVICES AND SOFTWARE ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the software will be uninterrupted, error-free, or secure. You use it at your own risk.

7. Limitation of liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or revenue, arising out of or related to your use of the Services. Our total aggregate liability for any claim shall not exceed the amount you paid us for the relevant license in the twelve (12) months preceding the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

8. Telemetry

The software may include optional, opt-out telemetry. What it collects, how it is processed, and how to disable it are described in our Privacy Policy.

9. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date and, where appropriate, announced through our usual channels. Continued use of the Services after changes take effect constitutes acceptance.

10. Governing law and jurisdiction

These Terms are governed by the laws of France. Subject to any mandatory consumer protections that apply to you, any dispute relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Rennes, France.

11. Contact

Fredhel KISSIE, EI, trading as ZaneOps, France.
Questions about these Terms: [email protected]